Refund Policy
Upon verification of returned goods for damage/defect, BrainiacGym will initiate a Refund.
When will I be eligible for a refund?
In order to request for return, customers can contact us at 9953208414 or send an email to brainiacgym@gmail.com with all necessary details and photographs of –
- Condition of packaging
- Damage to outer/inner packaging
- POD (Proof of Delivery)We encourage customers to check the condition of packaging at the time of delivery. In case there is any damage or signs of pilferage, please contact Dug Dug Motorcycles. Also, put remarks on Courier POD
How will my money be refunded?
The money will be credited to the same account through which the order was initially placed, within 3-5 days after the returned product reaches our warehouse If customers choose to receive the refund in a different bank account, they will have to send an email with the details of the new account to brainiacgym@gmail.com
Please note that it might take additional 3-7 working days for the money to reflect in your account, depending upon the processing time of your bank