Return Policy
What is BrainiacGym 15 day Return Policy?
An order can be cancelled before it is confirmed by BrainiacGym. Once the order is confirmed, a customer can raise a request for cancellation by contacting BrainiacGym. Orders which requires any kind of customization/alternation or orders which are placed on special request with prior confirmation from the buyer cannot be cancelled. In case such orders are cancelled, the buyer will bear the entire cost incurred by BrainiacGym and/or their supplier. Refund will be initiated to the buyer after necessary deductions.
How do I cancel my order?
Customer will have to Call us at — 9953208414 or send email to brainiacgym@gmail.com and request for the order cancellation. If emailed, Customer Service Associate from BrainiacGym will get in touch with you within 24 Hrs, upon verification, they will assist you with order cancellation.
What’s the cancellation fee?
There are no cancellation fees if an order is cancelled before it’s confirmed by BrainiacGym.
Can BrainiacGym cancel my order?
BrainiacGym reserves the right to cancel any order without prior notice. If you have made full payment or partial payment, Money will be refunded to your account within 3 working days from approval of the refund. Please note that it might take additional 3-7 working days for the money to reflect in your account, depending upon processing time of your bank.
I have made a full or partial payment, when will I get my refund?
The money will be refunded to your account within 3 working days from approval of the refund. Please note that it might take additional 3-7 working days for the money to reflect in your account, depending upon processing time of your bank
The following EXCEPTIONS apply to this Return Policy
Limited stock items will not be replaced or returned. All items to be returned must be unused. Make sure that the article/s has the original tags and packaging intact. (for e.g. a pair of indicators must be packed in the original indicators box).Product/s with a seal will not be returned if the seal is broken. In case you have purchased an item that has a free gift/offer associated with it and you wish to return the main item, then you will have to return the free product as well. BrainiacGym will not be liable for the products returned by mistake. In circumstances where an extra or a different product is returned by mistake, BrainiacGym would not be accountable for misplacement or replacement of the product and is not responsible for its delivery back to the shopper Pin case you have purchased an item by mistake, Shopper has to bear the shipping cost in case of replacing/refund. Only damaged/defective items will replace/refund and approval of the same is subjected to verification after arrival at the warehouse.